Terms of service

The Original Lolly Store Terms of use. Terms of Use The following Terms and Conditions should be read before using The Original Lolly Store website.Your use of/interaction with this website is governed by the following Terms & Conditions. If you do not agree with or accept all of the following Terms and Conditions, please do not proceed using this website. By using this website you agree to comply with, and be bound by, these Terms and Conditions. The information contained in this website has been prepared for general information and thus it is not intended that the information be relied on by recipients. The Original Lolly Store does not give any warranty as to the accuracy, reliability, or completeness of the information and accepts no responsibility for updating or correcting any part of the information. The Original Lolly Store may have items that differ slightly in their description or visual representation. The Original Lolly Store is not responsible for any breakages that may occur in delivery transit once the order has been processed and passed onto the courier/postal service.If reasonably required, information may be released by The Original Lolly Store to third parties. This includes, but is not limited to, where The Original Lolly Store is required to release information under any applicable law or in relation with The Original Lolly Store’s own purposes. While The Original Lolly Store perseveres to protect your information and to prevent unauthorised access to any information on this website, no data transmission over the internet can be guaranteed as completely secure. The Original Lolly Store cannot ensure the security of any information transmitted to or from the website or the security of information contained on the website. The Original Lolly Store and its owners, employees and consultants do not accept any liability for any damage, loss, cost or expense incurred by any person whatsoever arising from or in reference to any unauthorised access to any information on this website or information transmitted either to and/or from this website. Copyright and trademarks Copyright in all information and other materials presented on this website (including information and its arrangement) is owned by The Original Lolly Store. All rights are reserved. Except as permitted under applicable laws, no part of this website may be adapted, displayed, reproduced, distributed, transmitted or otherwise exploited for any commercial purpose without the express written consent of The Original Lolly Store. Extracts from this website may only be imprinted, copied, downloaded or stored temporarily for your personal information when using The Original Lolly Store’s products and/or services. You must not use any part of this website on any other website, or link this website to any other website, and you must not alter anything from this website, without the express written consent of The Original Lolly Store. None of the contents on this website should be construed as permitting any licence or right of use of any trademark displayed on the website without the express written consent of The Original Lolly Store. By placing an order on The Original Lolly Store website you agree to all terms and conditions stated as well as those stated in The Original Lolly Store’s Returns/Refund Policy, Shipping In Hot Weather Policy and Privacy Policy (as stated below).

Returns/Refund Policy

Product Issues: Returns or refunds will only be accepted if the product and package is unopened due to health and safety regulations. Return freight will be at your cost so we recommend selecting carefully. In the case that there is an issue with a product in your order, please contact us (info@originallollystore.com.au) within 7 days from receipt of goods. Once 7 days have elapsed since receipt of goods, then we are no longer obligated to offer any refunds or additional support. If a product seems to be unfit for consumption, please send us photos and a detailed description as well as the best before (BB) date of the product. We will investigate these on an individual case basis.

Best Before Dates: Please note that a best before date is not the same as a use by/expiry date. A best before date is not an expiry date and is merely an indication of when the manufacturer thinks their product will no longer be of peak quality. Products sold and advertised as ‘PAST BB’ are non-refundable items. Hostess products and diet soft drinks inherently come with a short best before date, however given the nature of these products they are still suitable for consumption. Please note that by ordering Hostess products and diet soft drinks, you agree that The Original Lolly Store will not issue refunds for any of these two classes of items that are received past their best before date.

In-Transit Damage: We take great care in preventing damage in transit. If the product was damaged in transit please contact us (info@originallollystore.com.au) within 7 days from receipt of goods. Once 7 days have elapsed since receipt of goods, then we are no longer obligated to offer any refunds or additional support. Please be aware that during the warmer months some melting of chocolates can occasionally occur. We offer a thermal protection cool pack as part of our Express Shipping delivery method if selected at checkout. However in some cases these measures cannot guarantee the prevention of melting/heat damage of certain products. Refunds on this basis (heat damage) will not be available. At checkout it is the customer's responsibility to select the most suitable shipping/delivery method available given climatic conditions. The Original Lolly Store takes no responsibility for damage of products if inappropriate shipping method is selected. In transit damage is rare, nonetheless, if you have any concerns then please feel free to contact us before consuming or opening products so that we can evaluate and assess any problems/concerns.

**Clearance** and Sale Items: Products that are listed as SALE items or listed in our **CLEARANCE** section which have been reduced in price to clear are non-refundable and non-returnable items.

Shipping In Hot Weather Policy: Hot Weather Shipping Policy and Information

What you should know:

  • Orders that qualify for free delivery will be delivered via our courier in a climate controlled cabin to minimise the chance of heat damage.
  • STANDARD Postage/Shipping (1-10 Business Days after receiving tracking information) does NOT include a cold pack or heat resistant packaging. We do not recommend this option if your order includes heat sensitive products such as chocolates (especially UK chocolate which can melt at temperatures as low as 26 degrees Celsius)
  • EXPRESS Postage/Shipping (1-3 Business Days after receiving tracking information) includes a cold pack and heat resistant packaging to minimise the chance of heat damage. We recommend this delivery method if your order includes heat sensitive products such as chocolates (especially UK chocolate which can melt at temperatures as low as 26 degrees Celsius).

Unfortunately refunds/replacements will not be granted due to melted/heat damaged items, so please consider all of this prior to purchasing. 
What you can do to minimise the chance of heat damage:

  • Select Express shipping.
  • Check the temperature in your area so that you may select the most appropriate delivery/shipping method

Lost/Misplaced Parcel Policy

Parcel Lost/Misplaced by Australia Post: In the rare case that your parcel is lost or misplaced whilst in transit via Australia Post, please contact Australia Post directly with your tracking number. Once your parcel has been collected and processed by Australia Post, The Original Lolly Store no longer claims ownership nor responsibility over the outcome of your parcel. Australia Post Customer Service Contact No.:13 76 78

Privacy Policy. The Original Lolly Store respects your privacy. This Privacy Policy applies to all users of this website. All email address information that we are privy to will not be used for any other purpose than for disseminating information to customers about products, events, orders and other business. Personal Information such as full name, address, telephone number etc may be collected for some products and services. This information will not resold or redistributed for any other purpose than for our business. Information collected from Online Enquiries will not be resold for non related business. We do not spam. All correspondence posted via email is intended for information purposes only. If you feel that any of the above privacy information has been violated in any way, please contact us.

Cancellation Policy Cancellation of online orders can be made prior to payment. Once payment is received the order is confirmed and will be processed immediately. All online orders are assembled and delivered very quickly hence cancellation after payment can only occur on specific case basis.

Disclaimer all information on this website is offered for our customer's information and convenience. All effort is made to ensure information contained within the website is correct and up to date. The employees of The Original Lolly Store do not accept any liability for any loss, damage or other injury resulting from its usage. The Original Lolly Store reserves the right to make changes, amendments, additions, corrections and deletions to the website at any time without notice. This site contains links to third party sites; The Original Lolly Store is not responsible for the content of those sites. Third party links are provided solely for our customer's convenience. Price changes to online store purchases may occur after orders have been received and paid for; if this occurs an option will be given to the customer to pay the updated price or to have the order cancelled and money refunded. The Original Lolly Store holds all rights to this website except for trademarked content.